Customer Focus

Customer loyalty is rocket fuel for organizational performance
Evert Küpers

With a background in the international hospitality business, I believe in appointing all our efforts in knowing and fulfilling our customer needs. Even more: creating an environment in which we consistently thrive to exceed expectations and surprise our customers.

Using the hospitality model as starting point, I challenge all involved to approach business from a customer’s point of view, adapt skills, improve processes and empower mindset towards fulfilling needs and exceeding expectations.

Results are: a noticable mindset shift, increased customer focus and satisfaction as well as employee satisfaction.